Reference Model for E-Government Monitoring, Evaluation and Benchmarking

Authors

  • Egidijus Ostašius Vilnius Gediminas Technical University
  • Algirdas Laukaitis Vilnius Gediminas Technical University

DOI:

https://doi.org/10.5755/j01.ee.26.3.8128

Keywords:

e-government, e-government services, assessment, evaluation, monitoring, benchmarking, reference model

Abstract

The e-government as a result of innovations, emerging technology and internet  expansion is a reality today and became a necessity for any country wishing to enter the 21st century as a competitive nation in the world arena. The processes are constantly changing and continue to drive and provide opportunities and open new possibilities for e-government development.The evolution of society requires public administrations to tackle many new challenges and changes. All these evolutionary changes demand the further development of government solutions to meet the challenges and new adequate requirements. After the solution is developed, it must be assessed whether those requirements have been met. There are a number of published research papers on models that aim to evaluate e-government but most of them are focused on some particular purposes and objectives, types of evaluation perspectives. However, there is no evaluation model that could be directly adapted to e-government development in each country or each organization or each service in the country.

In this paper, a reference model for e-government monitoring, evaluation and benchmarking is proposed. The model is not associated with any particular e-government definition and/or model, evaluation purpose, dimension or criterion. It could be adapted to many specific cases in the process of design of specific models for monitoring, evaluation or benchmarking of e-government or e-government service.

DOI: http://dx.doi.org/10.5755/j01.ee.26.3.8128

Author Biographies

Egidijus Ostašius, Vilnius Gediminas Technical University

Assoc. Prof. Dr. of Mathematical Sciences, Vilnius Gediminas Technical University, Faculty of Fundamental Sciences, Department of Information Technologies

Algirdas Laukaitis, Vilnius Gediminas Technical University

Assoc. Prof. Dr. of Mathematical Sciences, Vilnius Gediminas Technical University, Faculty of Fundamental Sciences, Department of Information Systems

Additional Files

Published

2015-06-29

Issue

Section

ECONOMICS OF ENGINEERING DECISIONS